LuckyMate Terms and Conditions

Welcome to LuckyMate Casino. By accessing or using our website at luckymate.co.com, you agree to be bound by these Terms and Conditions. We strongly encourage you to read this document in full before registering an account or placing any wagers. At LuckyMate, we are committed to providing a fair, transparent, and secure gaming environment for all our players, particularly those in Australia and New Zealand. These terms constitute a legally binding agreement between you and us, Anakatech Interactive Limited, the operator of this platform.

1. About Us and Our Licence

We operate LuckyMate Casino under a Curaçao international gambling licence. Our platform is regularly audited to ensure fair play, secure payment processing, and full compliance with applicable industry standards. Our games are certified with a verified Random Number Generator (RNG), and we undergo independent eCOGRA audits to maintain the highest levels of integrity. When you play at LuckyMate, you can be confident that we operate as a legitimate, licenced offshore casino serving AU and NZ players.

2. Eligibility and Account Registration

To use our services, you must meet the following requirements at all times:

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
• You must not be a resident of any jurisdiction where online gambling is prohibited.
• You must not have been previously excluded or banned from our platform.
• You may only hold one account with us — duplicate accounts are strictly prohibited.
• You must provide accurate and complete information during registration.

At LuckyMate, we reserve the right to request identity verification at any time, including upon first withdrawal. Failure to complete our verification process may result in account suspension or withheld funds. We take the security of your LuckyMate login credentials seriously — please keep your username and uN8_A)ICWa%LUbCY confidential at all times.

3. Deposits, Withdrawals, and Payment Methods

3.1 Deposits

We accept a wide range of deposit methods at LuckyMate Casino, including PayID, Visa and Mastercard, e-wallets such as Skrill, Neteller, and ecoPayz, cryptocurrency (BTC, ETH, USDT), bank transfer (BSB & account), and prepaid vouchers such as Paysafecard. Our minimum deposit is approximately AU$20, with a minimum of AU$25 required to qualify for welcome bonus offers. Prepaid vouchers carry a lower minimum of approximately AU$10 but are accepted for deposits only.

3.2 Withdrawals

We process withdrawal requests through PayID, Visa/Mastercard, e-wallets, cryptocurrency, and bank transfer. Please note that prepaid vouchers are not supported for withdrawals. Lucky Mate casino withdrawal times vary by method: PayID withdrawals may be processed the same day, e-wallets typically take 24–48 hours, cryptocurrency withdrawals range from minutes to 48 hours, and card or bank transfers take between 2 and 5 business days.

Our withdrawal limits per transaction are as follows:

• PayID: approximately AU$750–AU$5,000
• Visa/Mastercard: approximately AU$750–AU$5,000
• E-wallets: up to approximately AU$10,000
• Cryptocurrency: up to approximately AU$50,000
• Bank transfer: up to approximately AU$20,000

We note that maximum withdrawal limits may also depend on your VIP tier and verification status. First-time withdrawals may take longer due to our mandatory identity verification procedures.

4. Bonuses and Promotions

Here at LuckyMate, we offer a generous 4-step Welcome Package. Each step requires a minimum deposit of AU$25 and carries a wagering requirement of x40. The structure is as follows:

• Step 1: 150% match bonus up to AU$1,000 + 150 Free Spins on Mustang Gold
• Step 2: 100% match bonus up to AU$1,000
• Step 3: 100% match bonus up to AU$1,000
• Step 4: 150% match bonus up to AU$1,000

The maximum bonus and maximum withdrawal per step is AU$1,000. Regarding our LuckyMate promo code and any available lucky mate casino promo code free spins offers, players should check our Promotions page for currently active codes. Bonuses are subject to our full wagering terms and must be used in accordance with the rules set out on each individual promotion page. We reserve the right to amend or withdraw any promotion at any time.

5. Loyalty Programme and VIP Benefits

Our LuckyMate loyalty programme is a 5-tier Comp Points (CP) system. All players are automatically enrolled upon registration and receive 85 Welcome CP. We award 5 CP per AU$1 wagered with real money on slots, and 2.5 CP per AU$1 wagered with bonus funds. The five tiers are:

• Bronze — 0 CP (entry level)
• Silver — 1,700 CP
• Gold — 7,000 CP
• Platinum — 50,000 CP
• Diamond — 150,000 CP

Our LuckyMate Casino loyalty benefits include cashback of up to 15% (Silver tier and above), personal payout limits, 24/7 live chat support, and priority withdrawals for Diamond members. Please note that Comp Points expire after 30 days of inactivity, except at Bronze tier. We may downgrade your tier if your account remains inactive for an extended period.

6. Games and Software

At LuckyMate, we host over 1,500 slots and pokies from leading providers including Playson, Booming Games, Aristocrat, Play'n GO, NetEnt, Red Tiger, Relax Gaming, Push Gaming, and Pragmatic Play. Our game library includes classic pokies, video slots, Megaways titles, progressive jackpot pokies, table games such as roulette and blackjack, and live dealer experiences. Our games are provided for entertainment purposes and are subject to house edge and random outcome mechanics certified by our RNG audit.

7. Responsible Gambling

We at LuckyMate take responsible gambling seriously. We provide a range of tools to support safer play, including deposit limits, loss limits, time-out periods, and self-exclusion options. If you feel that your gambling is causing harm, we urge you to use these tools immediately or contact our support team. We do not permit minors to use our services under any circumstances, and we actively encourage all players to gamble responsibly.

8. Customer Support

Our LuckyMate Casino support team is available via live chat and by email at support@luckymate.com. We aim to process all support requests within 3 hours, and typically respond much faster. Silver tier players and above receive access to 24/7 live chat. Our support is provided in English and covers all account, payment, and technical queries.

9. Intellectual Property and Prohibited Use

All content on our LuckyMate platform — including text, images, logos, software, and game assets — is the property of Anakatech Interactive Limited or our licenced providers. You may not copy, distribute, or reproduce any content without our express written permission. You agree not to use our services for any unlawful purpose, including money laundering, fraud, or any activity that violates applicable laws in your jurisdiction.

10. Limitation of Liability

We provide our services on an "as is" basis. While we take all reasonable steps to ensure continuous availability, we cannot guarantee uninterrupted access to our platform. We shall not be liable for any loss or damage arising from service outages, technical errors, or third-party payment delays beyond our reasonable control. Our total liability to you in any dispute shall not exceed the amount you have deposited with us in the relevant transaction period.

11. Amendments to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. We will notify you of material changes by posting an updated version on our website. Your continued use of our LuckyMate Casino services following any changes constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of any updates.

12. Governing Law

These Terms and Conditions are governed by the laws of Curaçao, under which Anakatech Interactive Limited holds its operating licence. Any disputes arising from your use of our services shall be subject to the jurisdiction of the competent courts in Curaçao, unless otherwise required by applicable consumer protection law in your region.

If you have any questions about these terms, please do not hesitate to contact us at support@luckymate.com. We are here to help and committed to ensuring your experience at LuckyMate Casino is enjoyable, safe, and fully transparent.