LuckyMate Casino Privacy Policy

At Lucky Mate, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our platform at luckymate.co.com. By creating an account or using our services, you acknowledge that you have read and understood the terms outlined below. We are operated by Anakatech Interactive Limited and are committed to handling your data responsibly and transparently.

1. Information We Collect

Here at LuckyMate, we may collect the following categories of personal information from you when you register, play, or interact with our platform:

1.1 Personal Identification Data

• Full name, date of birth, and gender
• Email address and phone number
• Residential address and country of residence
• Government-issued identification documents (passport, driver's licence, national ID)
• Proof of address documentation (utility bills, bank statements)

1.2 Financial and Transaction Data

• Payment method details (e.g., PayID, Visa/Mastercard, e-wallet accounts, crypto wallet addresses)
• Deposit and withdrawal history, including amounts and timestamps
• Currency preferences (AUD, BTC, ETH, USDT)
• Information required to process transactions and verify payment ownership

1.3 Gaming and Behavioural Data

• Game preferences, session durations, and betting history
• Bonus usage and promotional activity on our Lucky Mate platform
• Loyalty program participation and Comp Points accumulation
• Responsible gaming settings such as deposit limits, time-outs, and self-exclusion requests

1.4 Technical and Device Data

• IP address, browser type, and operating system
• Device identifiers and mobile platform data (iOS or Android)
• Cookies, session tokens, and similar tracking technologies
• Log files, access times, and pages visited on our site

2. How We Use Your Information

At LuckyMate Casino, we use the personal data we collect for the following purposes:

• Account Management: We use your data to create, verify, and maintain your player account, including processing your Lucky Mate Casino login and managing your profile.
• Payment Processing: We use your financial details to process deposits and withdrawals securely across all supported payment methods.
• Identity Verification (KYC): We are required to verify your identity under our Curaçao licence obligations to prevent fraud, money laundering, and underage gambling.
• Bonus and Promotions Administration: We use your data to apply welcome bonuses, free spins, promo codes, cashback rewards, and other promotional offers to your account.
• Customer Support: We use your contact information and gaming history to assist you when you reach out to our team via live chat or at support@luckymate.com.
• Legal and Regulatory Compliance: We may retain and share your data when required by applicable law, licensing authorities, or regulatory bodies.
• Service Improvement: We analyse gameplay and technical data to improve our platform performance, game selection, and overall user experience.
• Responsible Gambling: We monitor gaming behaviour to identify and support players who may be at risk, and to enforce self-imposed limits and exclusions.

3. Legal Basis for Processing Your Data

Our Lucky Mate Casino operations are built on a foundation of legal and ethical data handling. We process your personal data under the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under our Terms and Conditions
• Legal obligation: Compliance with anti-money laundering (AML), Know Your Customer (KYC), and licensing requirements
• Legitimate interests: Fraud prevention, security monitoring, and service optimisation
• Consent: Marketing communications, where you have opted in to receive them

4. Cookies and Tracking Technologies

We at LuckyMate use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse site usage. Cookies allow us to keep you logged into your account, track session activity, and deliver relevant content. You may adjust your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of our platform. By continuing to use our site, you consent to our use of cookies in accordance with this policy.

5. Data Sharing and Third Parties

At Lucky Mate, we do not sell your personal information to third parties. However, we may share your data with the following categories of trusted partners and service providers:

• Payment processors: To facilitate secure deposits and withdrawals via PayID, Visa/Mastercard, Skrill, Neteller, ecoPayz, bank transfer, and cryptocurrency providers
• Game providers: Including Pragmatic Play, NetEnt, Play'n GO, and others, who may receive anonymised gameplay data
• Identity verification services: Third-party KYC providers who assist us in verifying player identity and documents
• Regulatory and law enforcement bodies: Where we are legally required to disclose information
• Auditing partners: Such as eCOGRA, which audits our games and certified RNG systems for fairness

All third parties with whom we share data are bound by confidentiality obligations and are required to process your data only in accordance with our instructions.

6. Data Retention

Here at LuckyMate Casino, we retain your personal data for as long as your account remains active and for a period thereafter as required by applicable regulations and our licensing obligations. Even if you close your account, we may be required to retain certain records — including transaction history and identity verification documents — for up to five years or longer as mandated by law. When data is no longer necessary, we securely delete or anonymise it.

7. Data Security

We at Lucky Mate implement industry-standard security measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. These measures include SSL/TLS encryption, secure server infrastructure, access controls, and regular security assessments. While we take every reasonable precaution, no system can guarantee absolute security. We encourage you to use a strong uN8_A)ICWa%LUbCY and to never share your LuckyMate login credentials with anyone.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by our LuckyMate Casino platform:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete data
• Right to erasure: You may request deletion of your data, subject to legal retention obligations
• Right to restriction: You may ask us to limit how we process your data in certain circumstances
• Right to data portability: You may request that we transfer your data to another service provider where technically feasible
• Right to object: You may object to processing based on legitimate interests, including direct marketing
• Right to withdraw consent: Where we rely on your consent to process data, you may withdraw it at any time

To exercise any of these rights, please contact us at support@luckymate.com. We will respond to your request within a reasonable timeframe in accordance with applicable law.

9. Responsible Gambling and Data

Our LuckyMate platform uses your gaming and behavioural data to support responsible gambling initiatives. We may use this information to detect patterns associated with problem gambling and to proactively reach out with support resources. You can request deposit limits, loss limits, cooling-off periods, or self-exclusion directly through your account settings or by contacting our support team. We are committed to using your data not only for business purposes, but to support your wellbeing as a player.

10. Children's Privacy

Our services are strictly intended for adults aged 18 years and older. We do not knowingly collect personal data from minors. If we become aware that a person under the age of 18 has provided us with personal information, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on our Lucky Mate Casino platform, please contact us immediately at support@luckymate.com.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will notify you via email or by displaying a prominent notice on our LuckyMate website. We encourage you to review this page periodically. Your continued use of our services following any update constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data at Lucky Mate Casino, please do not hesitate to reach out to our team. You can contact us at any time via:

• Email: support@luckymate.com
• Live Chat: Available 24/7 for Silver-tier players and above via our website
• Operator: Anakatech Interactive Limited

We are here to help and will do our best to address your enquiry promptly and thoroughly.