LuckyMate Casino Cookies Policy

At Lucky Mate Casino, we are committed to being transparent about how we use cookies and similar tracking technologies on our website. This Cookies Policy explains what cookies are, how we use them, why we use them, and what choices you have regarding their use. By continuing to browse and use our platform at https://luckymate.co.com/, you consent to our use of cookies as described in this document. We encourage you to read this policy carefully alongside our Privacy Policy to fully understand how we handle your data.

What Are Cookies?

Cookies are small text files that are placed on your device — desktop, tablet, or mobile — when you visit a website. At LuckyMate Casino, we use cookies to recognise your device and remember certain information about your visit, such as your language preferences, login status, and browsing behaviour. These files help us deliver a more personalised and efficient experience every time you return to our site.

Cookies are not harmful and do not contain personally identifiable information on their own. However, they may work in combination with other data we collect, as described in our Privacy Policy. We at LuckyMate use first-party cookies (set directly by us) as well as third-party cookies (set by our trusted partners and service providers).

Types of Cookies We Use

Strictly Necessary Cookies

Our Lucky Mate platform relies on strictly necessary cookies to function correctly. These cookies are essential for enabling core features such as secure login, session management, account access, and payment processing. Without these cookies, certain parts of the website — including your ability to complete a LuckyMate login, manage your account, or process withdrawals — would not work properly. These cookies cannot be disabled while you are using our services.

Performance and Analytics Cookies

We use performance cookies to collect anonymous statistical data about how visitors interact with our website. This includes which pages are visited most often, how long users spend on particular sections, and where errors may occur. At LuckyMate Casino, we use this information to continuously improve our platform, making navigation smoother and the overall experience better for every player. Analytics data is aggregated and does not identify you personally.

Functional Cookies

Functional cookies allow our Lucky Mate Casino platform to remember your preferences and settings, such as your chosen language, region (AU or NZ), currency display (AUD or crypto), and other personalisation options. These cookies make your experience more convenient by saving you the effort of re-entering preferences on every visit. Without them, certain customised features may not function as expected.

Targeting and Marketing Cookies

We at LuckyMate use targeting cookies to deliver relevant promotional content — including information about our Welcome Package, reload bonuses, free spins offers, and our loyalty programme — both on our website and across third-party platforms. These cookies track your browsing behaviour and help us tailor marketing messages to your interests. They also help us measure the effectiveness of our advertising campaigns and limit how often you see the same advertisement.

Our marketing partners may use these cookies to build a profile of your interests based on your browsing activity. This does not give them access to your personal information unless you have chosen to share it with them separately.

Third-Party Cookies

In operating our Lucky Mate Casino, we work with a number of trusted third-party service providers who may also place cookies on your device. These include, but may not be limited to:

• Analytics providers (e.g., Google Analytics) used to understand traffic patterns and user behaviour on our site
• Advertising networks that help us serve relevant promotional content related to lucky mate casino real money offers and promotions
• Game providers such as Playson, Play'n GO, NetEnt, Pragmatic Play, and others whose games are embedded within our platform
• Payment processing partners handling transactions via PayID, Visa/Mastercard, e-wallets, and crypto (BTC, ETH, USDT)
• Customer support tools used to power our live chat system
• Security and fraud prevention services that protect the integrity of our platform

We do not control the cookies placed by third parties and recommend reviewing their individual privacy and cookie policies for full details. At LuckyMate Casino, we only work with partners who maintain high standards of data protection.

How Long Do Cookies Last?

Cookies we and our partners place on your device vary in how long they remain active:

• Session cookies — These are temporary and are deleted automatically when you close your browser. They are primarily used to maintain your login session and shopping cart state during a single visit.
• Persistent cookies — These remain on your device for a set period (ranging from a few days to several months) or until you manually delete them. Our Lucky Mate platform uses persistent cookies for remembering your preferences and login credentials.

Your Cookie Choices and How to Manage Them

We respect your right to control how cookies are used when you visit our platform. At LuckyMate Casino, we provide you with several options to manage your cookie preferences:

Browser Settings

Most web browsers allow you to manage cookies through their settings. You can configure your browser to block cookies, delete existing cookies, or alert you before a cookie is stored. Please note that restricting certain cookies — particularly strictly necessary ones — may affect your ability to use key features, including completing your LuckyMate Casino login or accessing your account.

• Google Chrome: Settings → Privacy and Security → Cookies and other site data
• Mozilla Firefox: Options → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Microsoft Edge: Settings → Privacy, Search and Services → Cookies

Opt-Out of Analytics and Marketing

Our Lucky Mate users may opt out of third-party analytics tracking by visiting the Google Analytics Opt-out Browser Add-on. For interest-based advertising, you may use tools provided by the Digital Advertising Alliance (DAA) or the Network Advertising Initiative (NAI) to manage your preferences across participating networks.

Cookies and Responsible Gaming

At LuckyMate Casino, we also use certain cookies in connection with our responsible gaming tools. These help us maintain records of self-exclusion requests, deposit and loss limits, time-out settings, and other player protection measures you have activated. These cookies are critical to the integrity of our responsible gaming commitments and cannot be disabled while such restrictions are active on your account.

Updates to This Cookies Policy

We may update this Cookies Policy periodically to reflect changes in technology, legislation, or the way we operate our services. When we make significant changes, we will notify you via a notice on our website or through your registered email. We encourage you to revisit this page regularly to stay informed about how our Lucky Mate Casino platform uses cookies. The continued use of our website following any updates constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about our use of cookies, or if you wish to exercise any of your data rights, please do not hesitate to get in touch with us. Our support team at LuckyMate Casino is available to assist you:

• Email: support@luckymate.com
• Live Chat: Available through the website (Silver tier and above: 24/7; all tiers: response within 3 hours)
• Operator: Anakatech Interactive Limited

We are dedicated to handling your enquiries promptly and transparently. Our Lucky Mate team will respond to all cookie-related requests in accordance with applicable data protection regulations.